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Jan 5, 2026 8:25 am
I called CIBC Investor’s Edge this morning. I waited almost 40 minutes and then gave up. When the call was picked up, I was told there was a 15-minute wait.
One of the big issues with these self-directed trading platforms in Canada is the absence of customer support. I look at the Investor’s Edge website, and responses to email enquiries need 3 days. 3 days! How can you get anything done? Why do clients who are paying good money for services have these ridiculously long wait times?
The sad reality is that these organizations no longer work for us; we work for them. Long wait times, paperwork, whatever it is, we have to do everything, and they collect the fees. It’s a sad state of affairs.
